FAQs
FAQs
Welcome to the Pods Plug FAQ page! Here you’ll find answers to common questions about our Pods Pro 2 and services. If you need further assistance, feel free to contact us.
1. What are Pods Pro 2?
Pods Pro 2 are high-quality wireless earbuds that provide the same sleek design and exceptional sound as Apple AirPods Pro 2, but without Active Noise Cancellation (ANC). They offer premium performance at an affordable price.
2. Do Pods Pro 2 have noise cancellation?
No, Pods Pro 2 do not feature Active Noise Cancellation (ANC). However, their snug in-ear design naturally reduces outside noise for a more immersive listening experience.
3. How long does the battery last?
Pods Pro 2 provide up to 4-5 hours of listening time on a single charge, with the charging case offering additional charges to extend total listening time to about 24 hours.
4. Are Pods Pro 2 compatible with my device?
Yes! Pods Pro 2 are compatible with all Bluetooth-enabled devices, including iPhones, Android devices, tablets, and laptops.
5. How do I pair my Pods Pro 2 with my device?
To pair your Pods Pro 2:
1. Open the charging case.
2. Enable Bluetooth on your device.
3. Select "Pods Pro 2" from the list of available devices.
4. Once connected, you're ready to enjoy your earbuds!
6. Is there a warranty?
Yes, all Pods Pro 2 come with a **1-year warranty** covering any manufacturing defects. Please contact us if you experience any issues.
7. What is your return policy?
We have a **strict no-returns policy** unless the product arrives damaged. If your Pods Pro 2 are damaged upon receipt, please contact our customer service team immediately for assistance.
8. How long does shipping take?
We ship via Royal Mail Tracked 24, and orders usually arrive within 1-2 business days after processing. Please allow 1 business day for order processing before dispatch.
9. Will I receive a tracking number?
Yes, once your order has been shipped, you will receive an email with a Royal Mail tracking number to follow your delivery in real time.
10. How can I contact Pods Plug?
You can reach us at info@pods-plug.com or through the contact form on our website. We aim to respond to inquiries within 24 hours.
Still have questions? We’re happy to help! Reach out anytime.